At the Service Summit, we'll get to the heart of service. Join us and discover how you can deliver personalised, connected, real-time experiences that your customers love, at scale.
This event is designed to equip you with the latest insights, strategies, and tools to elevate your customer service and support operations to new heights in the AI era.
Update: The event has reached full capacity, and registration is now closed. We appreciate your understanding and hope to see you at future events!
1. Transform Your Manufacturing Service Experience (Atrium hall)
-Krones Service Transformation: The digital transformation of end-to-end services of a world market leader, Peter Becher, VP Head of Organisation, Methods, KPIs at Krones
-Ideas from Anywhere? Data and analytics in GenAI era”, Juha Teljo.
2. Mastering Multichannel Service with Generative AI: From Small Steps to Big Scale ( Room 204)
-Cost efficiency and customer experience in turbulent times with the help of Service Cloud and Voice, Case SAS. Andreas Broberg Henning, Head of Digital Customer Service & Mattias Helgesson, Head of Customer Engagement at SAS
-Unlocking Gen AI: Multichannel Service. Arvid Bux, Product Management Director at Salesforce
3. Shift to Scale Demonstrated: Redefining Your Customer Service ( Expo Area)
Demo booths
4. Partner Theatre (Room 205):
14:00 - 14:30 Sofigate
14:30 - 15:00 Waylay
1. Transform Your Manufacturing Service Experience ( Atrium hall)
-Manufacturing Cloud for Service innovations, Mark Schmidt, Digital Transformation and Innovation at Salesforce
-Danfoss’ journey from multiple CRMs to One CRM, Henrik W. Mortensen Senior Manager, CRM Design at Danfoss A/S & Ilkka Donoghue, Manufacturing & Automotive Industry Lead at Fluido
2. Mastering Multichannel Service with Generative AI: From Small Steps to Big Scale ( Room 204)
-Unlocking Gen AI: Knowledge as a enabler for Generative AI success. Christoffer Mässing, Solution Engineer at Salesforce
-Not only AI, but how to boost your customer service with data, back office automation and integration. Mikko Hupli, Regional Vice President, Salesforce Connectivity and Automation.
3. Shift to Scale Demonstrated: Redefining Your Customer Service ( Expo Area)
Demo Booths
4. Partner Theatre (Room 205):
15:30-16:00 Genesys
Asset health monitoring is a fundamental pre-requisite for effective Servitization strategies. This requires a technical solution that scales with the existing Enterprise Organization and the fleet of assets and their use cases. With the Waylay Digital Twin Solution for Salesforce, Business users can roll-out and manage real-time condition monitoring and predictive maintenance rule logic from within Salesforce. We’ll touch upon success stories in Specialty Vehicles, Industrial Machines and Manufacturing.
We are excited to announce our new Genesys and Salesforce Partnership. The solution will enable you to power deeply connected, end-to-end customer experiences with an enterprise contact center and Workforce Engagement Management suite built directly into your CRM. This new solution will offer unified, AI-powered employee experiences which will enable every agent to be your best agent, offering exceptional customer experiences. Join our demo and we will show you how!
Empower your agents with a 360-degree view of all orders across channels. Say goodbye to the hassle of navigating multiple systems and reduce swivel-chair moments. Contact center agents can efficiently manage orders, including WISMO, cancellations, returns, and exchanges, all from one console. Streamline customer operations and enhance customer service with ease.
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